Privacy Policy — dingdong77

dingdong77 ("we", "us", "the Platform") operates the website at dingdong77.cam and any associated interfaces or mobile-optimised views. We are committed to protecting the privacy and personal information of every individual ("you", "Player", "User") who accesses, registers with or transacts on the dingdong77 platform.

This Privacy Policy ("Policy") sets out the basis on which personal data collected from players and platform visitors will be processed by dingdong77. It describes what categories of information we collect, the purposes for which we process that information, the circumstances in which we may share it with third parties, the safeguards we apply to protect it, and the rights available to individuals in respect of their personal data.

By registering a dingdong77 account, depositing funds, using any interactive feature of the platform or otherwise providing us with personal information, you confirm that you have read and understood this Policy and consent to the processing described herein, where consent is the applicable legal basis. Where processing is undertaken on a different legal basis, such as a contractual or compliance obligation, your use of the platform constitutes acknowledgement of those processing activities.

This Policy applies to all personal data processed by dingdong77 in connection with the operation of the platform, including data provided directly by players during account registration, KYC verification, deposit and withdrawal transactions, customer support communications and participation in promotional offers.

This Policy also applies to data collected automatically when a visitor browses the dingdong77 platform, including device information, IP addresses and browsing behaviour recorded through cookies and similar tracking technologies, as described in Section 11.

This Policy does not apply to third-party websites, applications or services that may be accessible through links appearing on the dingdong77 platform. dingdong77 is not responsible for the privacy practices of third-party operators and encourages users to review the privacy documentation of any external service they visit. No external links are embedded in this policy document itself.

The following definitions apply throughout this Policy:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, including name, identification document number, email address, phone number, financial account details and device identifiers.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission or deletion.
• "Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, dingdong77 acts as the Controller in respect of player data collected through the platform.
• "Processor" — a third party that processes Personal Data on behalf of dingdong77 and strictly under its documented instructions.
• "KYC" — Know Your Customer verification processes used to confirm the identity, age and payment method ownership of a Player, as required by applicable compliance standards.
• "Sensitive Data" — a subset of Personal Data that warrants heightened protection, such as government-issued identification document numbers or financial account details.
• "Data Subject" — the individual to whom Personal Data relates, i.e. the Player or platform visitor.

dingdong77 may collect the following categories of personal data depending on the nature of the interaction between the Player and the platform:

dingdong77 collects personal data through the following channels:

• Direct submission: Information entered by the Player during account registration (including username, email address, date of birth and contact details), during a deposit or withdrawal transaction, during the KYC process and in any written communication sent to the dingdong77 support team.
• Automated technical collection: Device identifiers, IP addresses, browser type, operating system details and session data recorded automatically when a visitor or Player accesses the platform, through server logs, cookies and similar tracking technologies described in Section 11.
• Payment processor data: Confirmation data returned by third-party payment processors and e-wallet providers (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and banking partners such as Maybank, CIMB, Public Bank and Hong Leong Bank) following a deposit or withdrawal transaction. dingdong77 receives the minimum information necessary to verify and reconcile each transaction.
• KYC and identity verification services: Where dingdong77 uses a third-party identity verification provider, that provider may return a verification outcome and associated data to dingdong77 for the purposes of completing KYC compliance.

dingdong77 processes personal data for the following specific, explicit and legitimate purposes:

• Account creation and management: To register a Player account, authenticate login sessions, maintain account records and manage account settings, balances, wagering history and VIP tier status.
• Payment processing: To facilitate deposits and withdrawals through Supported Payment Methods, verify that recipient payment details match account records, and reconcile transactions accurately in MYR or cryptocurrency equivalents.
• KYC and fraud prevention: To verify the identity, age and payment method ownership of Players in accordance with applicable compliance requirements, and to detect, investigate and prevent fraudulent activity, money laundering or other financial crime.
• Regulatory compliance: To meet obligations imposed by applicable laws, regulations or lawful instructions from competent governmental, judicial or regulatory authorities.
• Customer support: To respond to account queries, payment disputes, technical issues, KYC document requests and other support interactions via live chat and email.
• Platform improvement and security: To analyse aggregate usage patterns, diagnose technical issues, prevent unauthorised access and improve the reliability and performance of the dingdong77 platform.
• Promotional communications: To communicate relevant promotional offers, VIP tier updates, birthday bonuses and referral programme details to Players who have not opted out of such communications.

dingdong77 processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between dingdong77 and the Player, including account registration, payment processing and customer support.
• Legal obligation: Processing required to comply with applicable laws, regulations or lawful instructions from competent authorities, including KYC verification, anti-money-laundering obligations and fraud prevention requirements.
• Legitimate interests: Processing carried out in dingdong77's legitimate interests where those interests are not overridden by the Player's fundamental rights, including platform security monitoring, aggregate analytics and the operation of the referral programme.
• Consent: Where processing is based on consent (such as receiving optional marketing communications), the Player may withdraw that consent at any time by contacting the dingdong77 support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

dingdong77 does not sell personal data to third parties. Personal data may be disclosed to the following categories of recipient only to the extent strictly necessary for the stated purpose:

• Payment service providers: E-wallet operators (including Touch 'n Go eWallet, Boost, GrabPay), banking partners (including Maybank, CIMB, Public Bank, Hong Leong Bank) and cryptocurrency processing services (USDT TRC20) receive the minimum data necessary to process a specific deposit or withdrawal transaction.
• KYC and identity verification providers: Where a third-party verification service is used to complete KYC checks, the relevant Player documents and personal details will be shared with that provider under a data processing agreement that imposes equivalent data protection obligations.
• Game studio and platform technology providers: Technical service providers who supply game content, platform infrastructure or security tools may process limited technical data (such as session identifiers and IP addresses) in the ordinary course of platform operations.
• Regulatory and law enforcement authorities: dingdong77 may be required by applicable law, court order or instruction from a competent regulatory or governmental authority to disclose personal data. In such cases, dingdong77 will comply with its legal obligations and, where permitted by applicable law, will notify the affected Player of the disclosure.
• Fraud prevention and security services: Personal data may be shared with fraud detection services where dingdong77 has reasonable grounds to suspect fraudulent, criminal or abusive activity in connection with an Account.

dingdong77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal and regulatory obligations. The following general retention periods apply, subject to any overriding legal requirement:

When personal data is no longer required for any applicable purpose, dingdong77 will securely delete or anonymise it in accordance with its internal data management procedures.

dingdong77 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, unlawful destruction, alteration or disclosure. These measures are reviewed and updated periodically in response to emerging risks and changes in the platform's technical environment.

Security measures maintained by dingdong77 include, but are not limited to, the following:

• Encryption of personal data in transit using industry-standard secure protocols.
• Access controls ensuring that personal data is accessible only to dingdong77 personnel and authorised Processors with a documented need to process that data.
• Regular review of third-party service providers to assess their data protection practices.
• Documented procedures for identifying, assessing and responding to personal data incidents, including notification obligations where applicable.

While dingdong77 takes all reasonable steps to protect personal data, no internet-based platform can guarantee absolute security against all potential threats. Players are also responsible for maintaining the security of their own login credentials and must notify dingdong77 promptly of any suspected unauthorised access to their Account. Players should never share their password or one-time security codes with any third party, including dingdong77 support staff.

dingdong77 uses cookies and similar tracking technologies to support the operation of the platform, maintain login sessions, remember player preferences and collect aggregate analytics data. The following categories of cookie may be used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without rendering core platform functions inaccessible.
• Functional cookies: Store player preferences such as language settings and display options to provide a consistent experience across sessions.
• Analytics cookies: Collect aggregate, anonymised information about how visitors interact with the platform, including pages visited and session duration. This data is used to improve platform performance and content. Analytics data is not used to identify individual users.
• Security cookies: Used to detect and mitigate fraudulent login attempts, bot activity and other security threats. These cookies record technical identifiers rather than personal identity.

Players may manage cookie preferences through their browser settings. Please note that disabling certain categories of cookie may affect the functionality of the dingdong77 platform, including the ability to maintain a logged-in session. dingdong77 does not use third-party advertising cookies or cookies that track player behaviour across unrelated websites for marketing profiling purposes.

Subject to applicable law and the limitations described in this Policy, Players may exercise the following rights in respect of their personal data held by dingdong77:

• Right of access: The right to request confirmation of whether dingdong77 holds personal data about you and, if so, to receive a copy of that data together with information about how it is processed.
• Right to rectification: The right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure: The right to request deletion of personal data in certain circumstances, including where the data is no longer required for the purpose for which it was collected. This right is subject to overriding legal retention obligations (see Section 9).
• Right to restriction: The right to request that processing be temporarily restricted in certain circumstances, for example while the accuracy of data is being verified or a legitimate-interest objection is assessed.
• Right to object: The right to object to processing of personal data carried out on the basis of legitimate interests, including any direct marketing communications sent by dingdong77.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, Players should contact the dingdong77 support team using the contact details provided in Section 15. dingdong77 will respond to verified rights requests within a reasonable timeframe and in any event no later than 30 days of receipt, unless complexity or volume justifies an extension of up to a further 30 days, of which the Player will be notified.

dingdong77 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. If dingdong77 determines that an account holder has provided false information regarding their age and is below the minimum age requirement, the account will be closed immediately, all associated data will be deleted to the extent legally permissible, and any balance held in the account will be forfeited in accordance with the dingdong77 Terms & Conditions.

Parents and guardians who have reason to believe that a minor has accessed or registered with the dingdong77 platform should contact the support team immediately using the details in Section 15.

dingdong77 reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in applicable law, platform operations, data processing practices or the services offered. Material changes will be communicated to registered Players by a prominent notice on the platform, by email to the registered address on file, or by both methods.

The revised Policy will become effective on the date specified in the update notice. A Player who continues to use the dingdong77 platform after the effective date of any amendment will be deemed to have acknowledged and accepted the revised Policy. Players who do not accept a material change to this Policy should cease using the platform and may request account closure in accordance with the Terms & Conditions.

The effective date displayed at the top of this document reflects the date of the most recent revision. Players are encouraged to review this Policy periodically to stay informed of how dingdong77 handles their personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by dingdong77, please contact our support team using the details below. The team operates 24 hours a day, 7 days a week on Malaysian Time and is available via live chat and email.

When contacting us regarding a privacy or data rights matter, please include your registered username and a clear description of your request or concern. To protect your Account, please do not include your password, one-time security codes or full financial account numbers in any message sent to the support team.

For broader information on how dingdong77 governs account use and player conduct, please review the Terms & Conditions and the Responsible Gambling page.